Support for your vetting and pre-employment screening staff
PASS provides a comprehensive support package with its vetting software. We are available 24x7 by telephone or email to ensure that your vetting and pre-employment screening operation is not disrupted by software problems.
As a PASS vetting and screening software customer you will receive:
Product Enhancements
Your license subscription provides you with all vetting and screening software product enhancements to the software version you subscribe to - at no additional cost. PASS is dedicated to improving its vetting and pre-employment software solutions and your feedback is used in our development plans. Moreover, we are committed to keeping fully up to date with changes to industry specific requirements (e.g. SIA Licensing and the new European screening standard).
Member Services
Our support website provides an ever expanding set of member services that you will be able to access using a unique username and password. Services include a regular newsletter, FAQs area, online help facility and online support incident tracking system. Member services help you get the most from your vetting and screening software.
System Support
Our solutions are proven in the field and even though problems are rare, they do occur. Your subscription provides you with access to our 24 hour remote support facility to ensure that your vetting and pre-employment screening operation is not compromised by software issues. Our support service has two levels of cover:
- Standard
You can access our online and telephone helpdesk facility 24x7. Remote assistance during office hours (GMT and excluding bank holidays) is free of charge. Out of hours incidents are charged based upon the time spent responding
- Premium
In addition to the Standard service, you can initiate up to 10 out-of-hours incidents per year for a one-off annual support premium
