Services

Innovise provide a range of services to support PASS clients and make sure you get the most from the software. Our consultants ensure your operation is optimized:

• Process Mapping – mapping the process from start to finish and then applying PASS to make the process incredibly efficient and compliant with your company and client requirements.

• Configuring PASS – we configure the PASS suite of products with you to automate as much of the process as possible

• Implementation – we install the software for you and test it ready for configuration to your exact requirements. We work with your IT team to make sure printing, faxing, email and scanning work in the way you want them to

• Technical Support – our technical support desk is open from 9am to 5pm Mon to Friday and weekend and bank holiday cover can be provided if required

• Hosting – we will host PASS for you and ensure your operation is not disrupted by software problems

• Training – our qualified instructors ensure that your staff can use PASS to automate all of the checks checks and carry out your screening and compliance work to the highest quality at lowest cost

It is our stated aim to meet or exceed the expectations of our clients

License - your license subscription provides you with:

·        The right to use the software

·        Technical support

·        Product enhancements to the software version you subscribe to - at no additional cost

System Support

Our solutions are proven in the field and even though problems are rare, they do occur from time to time. Your license subscription provides you with access to our 24 hour remote support facility to ensure that your vetting and pre-employment screening operation is not compromised by software issues. Our support service has two levels of cover:

• Standard
  You can access our online and telephone helpdesk facility 24x7. Remote assistance during office hours (GMT and excluding bank holidays) is free of charge. Out of hours incidents are charged based upon the time spent responding
• Premium
  In addition to the Standard service, you can initiate up to 10 out-of-hours incidents per year for a one-off annual support premium